Thank you for contacting PayPal regarding adding your credit card. It is my pleasure to assist you today.
I have reviewed your account and can see that your card has been refused by your card issuer.
The only information that we receive is that your card provider has declined the usage of this card with PayPal.
Here are some common reasons why a card issuer would decline a payment:
• There could be a limit on your credit card that has been exceeded.
• It's possible that the card issuer could be temporarily unavailable to answer the authorisation request we sent.
• Your credit card company could be blocking this transaction for security reasons as it doesn't fit your regular spending patterns.
I'd encourage you to contact your credit card issuer and speak to someone who deals with online transactions to find out why this payment was denied. Please note that the general customer service at your bank may not be able to provide specific information on why a transaction was denied. You will need to contact the department in charge of online payments to obtain this information.
You may be able to complete this payment after you have spoken to your card issuer and resolved the issue. Alternatively you can add another credit card to your PayPal account, if you have one available.
Note:
Even though the card provider declined the usage of your card, the funds can be held by the card provider. Please contact the card provider for more information.
Please let us know if you require any further assistance.
Yours sincerely,
Monika
PayPal
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