We inform you that due to the cumulative amount that you have withdrawn to date your withdrawal request has been rejected. This is because we do not have the required documents on file to process your most recent withdrawal.
We advise that you provide a clear copy of your Government issued ID and acceptable proof of address at your earliest convenience.
Once documentation has been reviewed and processed, please resubmit your withdrawal request. You should receive an email notification from the Security Team once your documentation has been processed.
Acceptable proof of ID and address are listed below:
1. Clear copy of a valid government-issued photo ID (e.g. Passport, Driving License, Citizen-Card)
2. Clear copy of a recent utility bill clearly showing your full name, registered address and issue date.
We accept the following proofs of address:
o Gas, water, electric, cable TV or fixed phone bill - no older than three months
o Bank statement - no older than three months
o Credit card statement - no older than three months
o Household or motor insurance certificate (no older than 12 months).
* The document must show the name and address of the addressee as well as the date of issue. Please note that we are unable to accept online statements or mobile phone statements
We advise that you upload your documents via the PokerStars Game Software. To do so please follow the steps below:
o Log into your account via the PokerStars Client
o Navigate to ‘Help > Contact Support / Upload Documents’
o In the pop-up screen that will appear select ‘Security’ and the ‘Documents’ sub-category
o Browse to files on your computer and upload them directly to us.
o Please ensure you specify ‘Withdrawal related KYC request’ in the Subject line
o You may send your documents as JPEG picture files. We also accept PDF, TIFF and DOC files. Please ensure that the size of the file is no greater than 5 MB, if necessary send multiple emails.
Alternatively please scan or take a clear photo of the requested documentation and email it to "Stars Security" <security@starsaccount.eu>
We thank you in advance for your cooperation.
ეს მეილი მომივიდა თანხის გამოტანისას ვის შეუძლია დამეხმაროს, თანხის გამოტანისმერე ვუკისრებ რამეს
). დაბადებით თარიღი მაქვს არასწორად მითითებული და ეგ თუ შექმნის პრობლემას? მითითებულია 10.10.1990 და რეალურად არის 24.10.1990, გარდა ამისა მისამართის ვერიფიკაცია მარტო იდ-თ თუ არის შესაძლებელი?
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