Dear Valued Customer,
Thank you for emailing us with your concern.
If you received an email stating that your order is pending approval and/or canceled, the most likely reason would be because the billing information provided did not match the information the bank has on file for you.
If it is pending, then you will be asked to provide account information verifying that the address you provided is what the bank has on file - If this is not verified, the order will be canceled.
If it has been canceled, then you will be asked to place the order again using the correct billing address.
If you have any further questions/concerns, please call our customer service line at (888) 494-3837 or you may email us by visiting our website www.forever21.com. Click on the Customer Service link located at the bottom of the page then follow by clicking on Contact Us. Our representatives are available to take your calls and emails Monday through Friday, 6:30 AM to 6:00 PM, and Saturday through Sunday, 10:00 AM to 7:00 PM Pacific Standard Time.
Sincerely,
Forever 21 - Customer Service
ეს მომწერა ფორევერმა და თუ ვინმეს მსგავსი პრობლემა გქონიათ, როგორ უნდა დავუ-confirm-ო ან ზუსტად რას მთხოვს. ვერაფერი გავიგე
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მირჩიეთ - VII, კითხვა-პასუხი
