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Dear ucha
Thank you for contacting AliExpress. I am sorry to hear that you are not satisfied with your order 87219586412926.
Important:All evidence and information should be uploaded to the dispute details (pictures and videos).
Evidence or information on other websites or the message history will not be accepted.
If you can not upload the evidence-please let us know.
Problems with the order Judgement from AE Invalid Reason Proof Guide
Different in material,color, size, design, functi0nality, etc. Valid - -
The amount you received is less than you ordered Invalid Did not tell us that how many pieces of all the products were missing We notice that your claim is quantity problem, please provide the evidences as following: Pictures or videos of all the packages or products received showing the exact weight (on electronic scale) (weight difference can help us tell if you are short of goods)
Solutions:
Option 1: Partial refund 7.81 USD without returning goods
Option 2: Return goods Full refund 26.02 USD ( Buyer pays the returning shipping fee)
Response time: 3 days
Please provide evidence as "proof guide" requested(If you bought over 1 piece of products, please illustrate all the defective pieces).
Note: You can resolve the issue by clicking 'Add a New Proposal', 'Accept' (to accept the seller or AliExpress' proposal), 'Upload Evidence' or 'Edit' (to modify comments on the proposal).
If you fail to response or provide required evidence before the deadline, AliExpress would release full payment to the seller or refund the amount as per seller's suggestion and close the dispute.
Your understanding and cooperation will be appreciated.
Best regards,
AliExpress Case Management Team
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Please log in to <http://trade.aliexpress.com/issue/issueDetail.htm?issueId=400478503752926> to respond the ca
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